FAQ'S

LIVESTOCK SIZING:

All livestock that are sold at a particular length or legspan are approximate sizes only and while we will endeavour to match the size listed, we cannot guarantee the exact size of the individual sent.

Please allow for slight variance when purchasing from our website.

POSTAGE:

All orders are posted via express post on Monday & Tuesday providing orders have been placed by 9pm on Sunday.

Once an order is sent, please allow up to 4 days for safe arrival with tracking numbers provided by email.

We currently do not post to WA, Tasmania or the NT.

• Read our Shipping Terms and Conditions

Is there a minimum order quantity?

No!

Are orders sent on a certain day?

-Orders made before 9pm on Sunday, will be sent out Monday or Tuesday. Orders are only sent on Monday or Tuesday mornings!

-All order received after this will be held until the following Monday or Tuesday.

Shipping Fee:

-All live invertebrates are sent via Express post at a flat rate of $15.

Shipping Responsibility:

-We take all necessary caution to ensure your pets cannot escaped during the shipping process, if you order is lost or stolen during the shipping process, we will happily refund the full purchase including the shipping cost with evidence to be provided.

WA Sales:

-If you live in WA and would like to buy our invertebrates, please send us an email at info@CreepyCrawlys.com

You can see the WA shipping requirements here:

https://creepycrawlys.com/pages/wa-shipping

Final Sale:

-Once an order is placed immediate payment is required. Once an order is shipped sales are final, no refunds will be provided if you change your mind after shipment. If your order hasn't been shipped and you have changed your mind, please contact us to have your order cancelled and refunded by Sunday at 3PM!

Refunds:
-Every effort is made to ensure safe travel for all livestock however in the event they arrive to you deceased we will happily refund the full purchase including the shipping cost with photographic evidence to be provided via email or text.

Livestock:

-We keep our invertebrates in the best possible condition until sold and delivered.

-All our invertebrates are either captive bred, or sustainably and ethically sourced.

Our cost-of-living crisis response:

Amidst the current cost of living crisis in Australia, we at CreepyCrawlys.com recognize the challenges faced by our customers. To alleviate the financial strain, we've maintained low prices and offer a flat rate of $15 along with our discount code. We're committed to ensuring that everyone can afford pets, understanding that people are enduring tough times.

Discount Codes: 

The use of the discount code "CRAWLYS" now requires a minimum purchase amount of $50 or more at checkout on CreepyCrawlys.com

For further details and to take advantage of these benefits, please visit the following link: discount/Crawlys

Our Rewards point system:

Introducing Club Crawlys, our new and exciting rewards program designed exclusively for invertebrate enthusiasts! Here's how it works: for every dollar spent on our website, you earn 1 point. Once you accumulate 2000 points, you can redeem them for $10 off your next order. It's as simple as the rewards systems you're familiar with at Woolworths or Coles, but tailored for your passion for invertebrates. Join Club Crawlys today and start earning rewards with every purchase!

https://r.efer.me/7975557431590

Care Guide for Extreme Heat:

Invertebrate Care Guide for Extreme Heat