Shipping Terms and Conditions
Shipping & Postage:
-All orders are posted via express post on Monday & Tuesday providing orders have been placed by 8:30AM Monday & Tuesday morning.
-Shipping fee is a flat rate of $15.
-Once an order is sent, please allow up to 3-4 days for safe arrival with tracking numbers provided by email.
- Live animals are not shipped during bad weather conditions to ensure their safety.
- Please note that we currently do not ship to WA, NT, or TAS.
Order Processing:
- Orders received before 9AM on Monday or Tuesday will be shipped out on the same day.
- Orders received after 9AM on Monday or Tuesday will be dispatched the following Monday or Tuesday.
Delivery Time:
- Once an order is sent, please allow up to 3-4 days for the package to safely arrive.
- Tracking numbers will be provided via email for easy monitoring of your shipment.
Final Sale:
-Once an order is placed immediate payment is required. Once an order is shipped sales are final, no refunds will be provided if you change your mind after shipment. If your order hasn't been shipped and you have changed your mind, please contact us to have your order cancelled and refunded by Sunday 10PM!
- We accept payment via PayPal, VISA, MasterCard, and other available methods.
- Please ensure that your shipping address is accurate as we cannot be held responsible for packages delivered to the wrong address.
Refunds:
-Every effort is made to ensure safe travel for all livestock however in the event they arrive to you deceased we will happily refund the full purchase including the shipping cost with photographic evidence to be provided via email or text.
Shipping Responsibility:
-We take all necessary caution to ensure your pets cannot escaped during the shipping process, if you order is lost or stolen during the shipping process, we will happily refund the full purchase including the shipping cost with evidence to be provided.
-Our packaging is eco-friendly, and our boxes and paper/packaging can be disposed of in the recycling bin.
Purchasing:
- By making a purchase through CreepyCrawlys.com, you acknowledge that you are over the age of 18 and agree to the terms of service outlined below.
- CreepyCrawlys.com cannot be held liable for any injury or harm caused by live animals purchased from us.
- It is your responsibility to be aware of the laws and regulations of your state or territory regarding the purchase and keeping of these invertebrates.
Disclaimer:
- Some animals available at CreepyCrawlys.com are venomous, and their bites can be potentially harmful.
- Invertebrates with potentially medically significant venom must only be purchased by individuals over 18 years of age.
- We accept no responsibility for any injuries caused by invertebrates sold on our website.
- Please handle all invertebrates with care and seek immediate medical advice if bitten.
WA Shipping:
If you live in WA and would like to buy our invertebrates, please send us an email before placing an order.
If you have any further questions, please feel free to email us at info@CreepyCrawlys.com.
Let customers speak for us
Packed great and shipped perfectly! They love their new home and are chomping down on some wood pulp right now. They are in perfect condition as well. Very active and very friendly.
Hi just received (tiger form) Ethmostigmus rubripes 80mm, beautiful looking pede, very happy with the service how it was packed and how fast I got it. Thank you creepy crawlys.
Ive been buying my supplies and inverts from interstate mainly so it was a pleasant surprise to find another "local" from SA. My cockroach came quickly and well packed. He is nice and healthy and BIG. A handsome specimen for my girls. Very reasonable price too. I plan to be a repeat customer.
