Shipping Terms and Conditions
Shipping & Postage:
-Please note that live animals are only dispatched with Express Post on Mondays. Express post orders placed after 9PM Sunday (Adelaide Time) will be dispatched the following Monday. Orders may also be withheld from dispatch if our local temperatures are in excess of 30oC.
-Shipping fee is a flat rate of $18.
-Once an order is sent, please allow up to 3-4 days for safe arrival with tracking numbers provided by email.
- Live animals are not shipped during bad weather conditions to ensure their safety.
- Please note that we currently do not ship to WA, NT, or TAS.
Order Processing:
- Orders received before 9pm on Sunday will be shipped out on that Monday.
- Orders received after 9pm on Sunday will be dispatched the following Monday.
Delivery Time:
- Once an order is sent, please allow up to 3-4 days for the package to safely arrive.
- Tracking numbers will be provided via email for easy monitoring of your shipment.
Final Sale:
-Once an order is placed immediate payment is required. Once an order is shipped sales are final, no refunds will be provided if you change your mind after shipment. If your order hasn't been shipped and you have changed your mind, please contact us to have your order cancelled and refunded by Sunday 10PM! (Adelaide Time)
- We accept payment via PayPal, VISA, MasterCard, and other available methods.
- Please ensure that your shipping address is accurate as we cannot be held responsible for packages delivered to the wrong address.
Refunds:
-Every effort is made to ensure safe travel for all livestock however in the event they arrive to you deceased we will happily replace or refund the purchase.
Shipping Responsibility:
-We take all necessary caution to ensure your pets cannot escaped during the shipping process, if you order is lost or stolen during the shipping process, we will happily refund the full purchase with evidence to be provided.
-Our packaging is eco-friendly, and our boxes and paper/packaging can be disposed of in the recycling bin.
Purchasing:
- By making a purchase through CreepyCrawlys.com, you acknowledge that you are over the age of 18 and agree to the terms of service outlined below.
- CreepyCrawlys.com cannot be held liable for any injury or harm caused by live animals purchased from us.
- It is your responsibility to be aware of the laws and regulations of your state or territory regarding the purchase and keeping of these invertebrates.
Disclaimer:
- Some animals available at CreepyCrawlys.com are venomous, and their bites can be potentially harmful.
- Invertebrates with potentially medically significant venom must only be purchased by individuals over 18 years of age.
- We accept no responsibility for any injuries caused by invertebrates sold on our website.
- Please handle all invertebrates with care and seek immediate medical advice if bitten.
WA Shipping:
If you live in WA and would like to buy our invertebrates, please send us an email before placing an order.
If you have any further questions, please feel free to email us at info@CreepyCrawlys.com.
Let customers speak for us
Adorable little guys!! I’m so happy with my new friends, they arrived promptly and safely
Super active, chill young centipede with gorgeous colours! I am so happy with how vibrant the legs are and I'm super lucky to get one with such gorgeous dark bands!
It was very active and immediately took to the new enclosure once I made sure they were okay upon arrival. Also loved all the stickers! Thank you!
Dead 4 days after arriving. Felt so bad because I did everything I possibly could’ve to keep her alive. Despite getting express shipping and living in the same state, auspost still managed to dent the box and then leave it in a parcel locker for two days without notifying me.
The post came a day early, and Mr (/mrs? lol) Blue legged Tarantula was nice and fat. A little shy for half a day, and then He made his little web cave. Very healthy, eats and cleans. Def top ranked.
The team at CREEPY CRAWLYS are doing a great Service. highly recommend.
very good fast to get to you im very happy
All the spiders I received arrived healthy and safe (Euoplos similaris, Namea sp, and Bymainellia sp.). Would recommend!
Bought a little ant mimic judalana sp cute little healthy guy 😍
Got shipped from SA(?) on Monday and arrived in Brisbane on Wednesday morning , a juvi PQ113 and K2 spiderling (extremely fast 😆)both seemingly happy and still thriving. Have been chasing female variants of a few species, and will be happy to return here when the bank account allows for it
Fast shipping, securely packed. Nice fun stickers as a bonus!
Shipped nice and healthy, 3 day delivery. Awesome size.
Absolutely stunning Cosmphasis, the photos do no justice, he shines chrome metallic blue, gold, pink and green.
Secure packaging. Very fast delivery. Centipede was in perfect health. Thanks!
